Legal
Privacy Policy
Last updated:
This Privacy Policy explains how Signia Scents (“we”, “us”, “our”) collects, uses and protects your information when you visit signiascents.com or place an order with us. By using our website or ordering from us, you agree to the practices described below.
Information we collect
We only collect the information we need to process and deliver your order:
- Order details you send us on WhatsApp — your name, phone number, delivery address, city and the products you’d like.
- Messages you exchange with our team on WhatsApp, email or social media.
- Technical data collected automatically when you browse our website, such as device type, browser, pages visited and approximate location, through cookies and analytics tools.
We do not collect or store card or bank details on this website. Orders are paid by cash on delivery.
How we use your information
- To confirm, prepare and deliver your order.
- To contact you about your order, delivery or any return or refund request.
- To answer your questions and provide customer support.
- To understand how visitors use our website so we can improve it.
- To show relevant advertising on platforms such as Facebook and Instagram, where you have allowed this.
Cookies and analytics
Our website may use cookies and similar technologies, including the Meta Pixel and analytics tools, to measure visits and the performance of our advertising. You can block or delete cookies through your browser settings; the website will still work without them.
Sharing your information
We never sell your personal information. We share it only with:
- Courier and delivery partners, who receive your name, phone number and address to deliver your order.
- Service providers such as WhatsApp (Meta), hosting and analytics providers, who process data on our behalf.
- Authorities, where we are required to by law.
WhatsApp ordering
When you tap “Order on WhatsApp”, you are taken to WhatsApp, a service operated by Meta. Your conversation with us is also subject to WhatsApp’s Privacy Policy.
Data retention and security
We keep order information only as long as needed to fulfil your order, handle returns, and meet legal and accounting obligations. We take reasonable measures to protect your information from loss, misuse and unauthorised access.
Your rights
You can ask us at any time to see, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Just contact us using the details below.
Children
Our website and products are not directed at children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page with a new “Last updated” date.
Contact us
If you have any questions about this policy or your information, contact us:
- WhatsApp: +92 332 4095777
- Email: signiascents@gmail.com